Privacy policy

Privacy Policy

Last updated: May 8, 2025
Effective date: May 8, 2025

This Privacy Policy describes how Winelam (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from winelam.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other legal or operational reasons. Updates will be posted on this page, with the “Last updated” date changed accordingly.

What Personal Information We Collect

Information You Provide

  • Name, address, phone number, and email.

  • Billing/shipping details and payment confirmation.

  • Account information (username, password, security questions).

  • Customer support messages.

Information from Your Use of Services

  • Device and browser type, IP address, geolocation (by IP), network connection.

  • Usage patterns collected through cookies and similar technologies.

Information from Third Parties

  • Vendors like Shopify and payment processors.

  • Marketing and advertising partners.

How We Use Your Personal Information

  • To provide the Services: Fulfill orders, process payments, arrange shipping, and manage your account.

  • Marketing and advertising: Send promotional emails and show tailored ads.

  • Security and fraud prevention: Detect unauthorized or illegal behavior.

  • Improving our services: Respond to your feedback and improve offerings.

Sensitive Personal Information

We do not collect or disclose sensitive personal information without your consent.
Sensitive data includes government ID numbers, financial account details, precise geolocation, racial or ethnic origin, health information, and more.

Cookies

We use cookies and similar technologies to:

  • Power our online store (e.g., via Shopify).

  • Analyze user behavior and improve our services.

  • Personalize advertising on our Site and third-party platforms.

Cookie Consent Note: Where legally required (such as in the EU/UK), we obtain your explicit consent before placing non-essential cookies on your device.

More information: Shopify Cookies Policy

Disclosure of Your Information

We may share your information with:

  • Vendors: Payment processors, IT support, fulfillment partners.

  • Marketing partners: For tailored ads and promotions.

  • Affiliates: Within our corporate group.

  • Legal and compliance reasons: To comply with law or protect rights.

Examples of third-party platforms we may work with:
Google Analytics, Meta (Facebook), Shopify, and others.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or content of those sites. Review their privacy policies before use.

Children’s Data

Our Services are not directed to children under 13 years of age.
We do not knowingly collect personal data from anyone under 13. If you're a parent/guardian and believe your child provided personal data, contact us at: info@winelam.com

International Users

Your personal information may be stored and processed outside your home country.
For EU/EEA users, we rely on:

  • Standard Contractual Clauses (SCCs), or

  • Other legally approved transfer mechanisms.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your data.

  • Correct inaccurate personal info.

  • Delete your data.

  • Restrict or object to data processing.

  • Withdraw consent at any time.

  • Port your data to another provider.

To exercise your rights, contact us at: info@winelam.com

We will not discriminate against you for exercising your rights.

Security & Retention

We use industry-standard security measures, but no method is 100% secure.
We retain your data only as long as necessary for the purposes described (e.g., to fulfill services, comply with laws, resolve disputes).

Complaints

If you have concerns about your privacy, email us at info@winelam.com.
You may also contact your local data protection authority if dissatisfied with our response.

Contact

Winelam
SKY VIEW BUSINESS HORIZON,
Opp. MD Dreamland Park, Surat-Kamrej Highway,
Surat, Gujarat – 395006
📧 info@winelam.com