Refund policy

No Returns Accepted

At Winelam Cosmetics, we take great care to ensure the quality and satisfaction of our products. All sales are final, and we do not accept returns or exchanges.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@winelam.com with your order details and photos of the issue. We will evaluate the situation and do our best to resolve it promptly.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns for:

• Used or opened items

• Beauty and personal care products

• Items purchased on sale or with a discount

• Gift cards

• Customized or special-order products

European Union 14-Day Cooling-Off Period

If your order was shipped to a country within the European Union, you are entitled by law to cancel your order within 14 days of receiving it, provided the item is unused, in original condition, and in its original packaging. Proof of purchase is required. Please contact us at info@winelam.com for assistance.

Contact Us

If you have any questions or concerns, please reach out to us at info@winelam.com. We're here to help!